Because of the nature of our product, and the fact that we custom make your bow when ordered, we do not accept returns for refunds. You will receive your bow in great condition, full and fluffy without defects and free from damage in shipping.
In the unlikely event your bow should be defective, we will send a replacement (using the exact original order).
If your bow is damaged in shipping, just contact us and we will replace your bow (using the exact original order).
Because our bow are made to order Big Event Decor does not refund the cost of our bows due late delivery unless it is because we did not ship within 2 days from order day (as outlined in our shipping section).
If you're concerned about the ribbon color matching your needs, please email us for free ribbon samples.
Although our bows have a strong suction cup and removal tape, they are not designed to be placed on moving objects. Our big bows have much surface area that air flow can catch and may result in the bow being ripped off which can be especially hazardous while driving. Our big bows are designed for decoration only. We do not accept returns because a bow has been damaged because of this misuse or because you wanted a bow designed for moving objects.